1. Who We Are
Drone Services Ireland (trading as DSI) is a professional drone survey and inspection company based in Ireland. We have been operating commercially since 2016, providing survey-grade drone services to clients across all 32 counties.
For the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, Drone Services Ireland is the data controller responsible for your personal data.
Registered Address: Drone Services Ireland, Ireland
Email: [email protected]
Phone: 087 205 2331
Website: www.droneservicesireland.ie
2. What Data We Collect
We collect and process the following categories of personal data:
- Contact Information: Your name, email address, phone number, and company name when you submit a contact form, request a quote, or reach out to us directly.
- Project Details: Information about your project requirements, site locations, and service needs that you provide when making an enquiry.
- Client Records: Billing addresses, payment information, project correspondence, and deliverable records for active and past clients.
- Website Usage Data: Anonymised analytics data including pages visited, time on site, and referral source, collected via Google Analytics with IP anonymisation enabled.
- Communication Records: Emails, phone call notes, and any other correspondence between you and our team.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- Responding to Enquiries: To reply to your contact form submissions, emails, and phone calls in a timely manner.
- Providing Quotations: To prepare accurate quotes based on your project requirements and site details.
- Service Delivery: To plan, execute, and deliver drone survey and inspection projects, including scheduling flights, processing data, and delivering final reports and datasets.
- Account Management: To manage ongoing client relationships, invoicing, and project records.
- Legal Compliance: To meet our obligations under Irish tax law, aviation regulations, and other applicable legislation.
- Website Improvement: To analyse anonymised website usage data and improve our online experience.
4. Legal Basis for Processing
Under the GDPR, we rely on the following legal bases to process your personal data:
- Consent: When you voluntarily submit a contact form or subscribe to communications, you consent to us processing the data you provide for the stated purpose.
- Contract Performance: When you engage us for a project, we process your data as necessary to fulfil our contractual obligations, including scheduling, service delivery, invoicing, and support.
- Legitimate Interest: We process certain data where it is in our legitimate business interest to do so, such as maintaining client records, improving our services, and protecting our business. We always balance these interests against your rights and freedoms.
- Legal Obligation: We retain certain financial and project records as required by Irish tax legislation and aviation regulations.
5. Data Sharing
We do not sell, trade, or rent your personal data to third parties. We will never share your information for marketing purposes.
We may share your data with the following categories of service providers who assist us in operating our business:
- Payment Processors: To process invoices and receive payments securely.
- Email Service Providers: To send you project updates, quotes, and correspondence.
- Cloud Storage Providers: To securely store project data and deliverables for transfer to clients.
- Accounting Software: To manage invoicing and financial records.
All third-party processors are bound by data processing agreements and are required to handle your data in accordance with the GDPR.
6. Cookies
Our website uses a limited number of cookies to ensure it functions correctly and to understand how visitors use our site. We do not use advertising or tracking cookies.
For full details on the cookies we use and how to manage them, please see our Cookie Policy.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry Data: Contact form submissions and general enquiries are retained for up to 2 years from the date of last contact, after which they are securely deleted.
- Client Project Data: Records relating to completed projects, including invoices, contracts, and correspondence, are retained for 7 years in accordance with Irish Revenue requirements and tax law.
- Website Analytics: Anonymised analytics data is retained for 26 months within Google Analytics, after which it is automatically deleted.
8. Your Rights
Under the GDPR and the Irish Data Protection Act 2018, you have the following rights in relation to your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data, subject to any legal obligations requiring us to retain it.
- Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to our processing of your data where we rely on legitimate interest as our legal basis.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection: www.dataprotection.ie.
9. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:
- SSL/TLS encryption on all pages of our website.
- Encrypted storage for client data and project deliverables.
- Access controls limiting data access to authorised personnel only.
- Regular review of our security practices and procedures.
- Secure deletion of data that is no longer required.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Data Protection Contact: Drone Services Ireland
Email: [email protected]
Phone: 087 205 2331